Mailbox Stopped, zmmailboxdctl is not running

This error i found with our zimbra :

I found in services, with su zimbra

zmcontrol status

antispam Running
antivirus Running
ldap Running
logger Running
mailbox Stopped
zmmailboxdctl is not running.
mta Running
opendkim Running
spell Running
stats Running
zmconfigd Running

 

Log ini /var/log/zimbra.log

bash# tail -f /var/log/zimbra.log
Oct 19 16:33:27 mail zmmailboxdmgr[31797]: assuming no other instance is running
Oct 19 16:33:27 mail zmmailboxdmgr[31797]: did not find a number in /opt/zimbra/log/zmmailboxd.pid
Oct 19 16:33:27 mail zmmailboxdmgr[31797]: assuming no other instance is running
Oct 19 16:33:27 mail zmmailboxdmgr[31797]: no manager process is running
Oct 19 16:33:27 mail zmconfigd[15249]: Executed: /opt/zimbra/bin/zmmailboxdctl status norewrite returned 1 (25 – 13) (0.02 sec)
Oct 19 16:33:27 mail zmconfigd[15249]: Tracking service mailboxd
Oct 19 16:33:28 mail zmconfigd[15249]: Watchdog: service antivirus status is OK.
Oct 19 16:33:28 mail zmconfigd[15249]: All rewrite threads completed in 0.00 sec
Oct 19 16:33:28 mail zmconfigd[15249]: All restarts completed in 0.00 sec

then i check port with netstat -ntlp | grep LISTEN

bash# netstat -ntlp | grep LISTEN

tcp 0 0 0.0.0.0:32771 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:995 0.0.0.0:* LISTEN 39095/java
tcp 0 0 127.0.0.1:7171 0.0.0.0:* LISTEN 37914/java
tcp 0 0 0.0.0.0:32772 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:7780 0.0.0.0:* LISTEN 39596/httpd
tcp 0 0 0.0.0.0:40421 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:32773 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 118.91.130.35:389 0.0.0.0:* LISTEN 37765/slapd
tcp 0 0 0.0.0.0:32774 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 127.0.0.1:10663 0.0.0.0:* LISTEN 39033/zmlogger: zmr
tcp 0 0 0.0.0.0:1991 0.0.0.0:* LISTEN 870/sshd
tcp 0 0 127.0.0.1:10024 0.0.0.0:* LISTEN 39266/amavisd (mast
tcp 0 0 0.0.0.0:31337 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 127.0.0.1:10025 0.0.0.0:* LISTEN 39873/master
tcp 0 0 127.0.0.1:10026 0.0.0.0:* LISTEN 39266/amavisd (mast
tcp 0 0 127.0.0.1:7306 0.0.0.0:* LISTEN 39021/mysqld
tcp 0 0 0.0.0.0:6667 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:11 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 127.0.0.1:10027 0.0.0.0:* LISTEN 39873/master
tcp 0 0 0.0.0.0:587 0.0.0.0:* LISTEN 39873/master
tcp 0 0 127.0.0.1:10028 0.0.0.0:* LISTEN 39873/master
tcp 0 0 127.0.0.1:10029 0.0.0.0:* LISTEN 39873/master
tcp 0 0 0.0.0.0:5742 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 127.0.0.1:10030 0.0.0.0:* LISTEN 39873/master
tcp 0 0 0.0.0.0:111 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:79 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:15 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN 39095/java
tcp 0 0 0.0.0.0:54320 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:2000 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 127.0.0.1:10032 0.0.0.0:* LISTEN 39266/amavisd (mast
tcp 0 0 127.0.0.1:80 0.0.0.0:* LISTEN 39095/java
tcp 0 0 0.0.0.0:27665 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:465 0.0.0.0:* LISTEN 1886/smtpd
tcp 0 0 127.0.0.1:8465 0.0.0.0:* LISTEN 39429/opendkim
tcp 0 0 0.0.0.0:7025 0.0.0.0:* LISTEN 39095/java
tcp 0 0 0.0.0.0:1524 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 118.91.130.35:53 0.0.0.0:* LISTEN 1004/named
tcp 0 0 127.0.0.1:53 0.0.0.0:* LISTEN 1004/named
tcp 0 0 0.0.0.0:119 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:1080 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:12345 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN 3293/smtpd
tcp 0 0 127.0.0.1:953 0.0.0.0:* LISTEN 1004/named
tcp 0 0 0.0.0.0:12346 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:635 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:443 0.0.0.0:* LISTEN 39095/java
tcp 0 0 0.0.0.0:49724 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:540 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:7071 0.0.0.0:* LISTEN 39095/java
tcp 0 0 0.0.0.0:7072 0.0.0.0:* LISTEN 39095/java
tcp 0 0 0.0.0.0:1 0.0.0.0:* LISTEN 48293/portsentry
tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 39095/java
tcp 0 0 0.0.0.0:20034 0.0.0.0:* LISTEN 48293/portsentry
tcp6 0 0 :::1991 :::* LISTEN 870/sshd
tcp6 0 0 :::53 :::* LISTEN 1004/named
tcp6 0 0 ::1:953 :::* LISTEN 1004/named

 

i assume portsentry is block zimbra mailbox up service than i do stop services

bash# /etc/init.d/portsentry stop

than i do restrat service zimbra , with su zimbra command zmcontrol restrart

than i check zmcontrol status of mailbox

zmcontrol status
Host xxx.xxx.net
antispam Running
antivirus Running
ldap Running
logger Running
mailbox Running
mta Running
opendkim Running
snmp Running
spell Running
stats Running
zmconfigd Running

so our mailbox up again because of portsentry services. My Suggest is if you use portsentry let all services zimbra up first and than you up again portsentry services.

Thanks

I hope my blog help you thanks

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